Service Areas & Availability

Where We Operate

We service Victoria-wide, delivering specialist trade solutions for commercial and industrial operations.

•Melbourne metro and Mornington Peninsula: Covered regularly with standard service response
•Regional Victoria: Scheduled by appointment with advance planning
•Travel charges apply: Outside 45km of our office at 11/18-20 Edward St, Oakleigh VIC 3166
•Showroom: Coming soon at our Oakleigh location

Note: Installation services are available in Victoria Region only. Contact us for service availability in your area.

Availability

Business Hours

Monday to Friday: 7:30am – 3:30pm

Standard service, consultations, and equipment sales during business hours.

Emergency Support

24/7 On-Call Roster: Available anytime

Emergency breakdowns and urgent repairs handled via our on-call roster.

RunSure Priority Response

If you're on a RunSure maintenance program, your response priority is built into the system. We don't make promises we can't keep — and your service level is clearly defined.

Our Capabilities

We support commercial and industrial operations across Victoria with specialist trade solutions:

✓Commercial kitchen service and repairs
✓Preventative maintenance programs (RunSure)
✓Equipment sales and correctly spec'd solutions
✓Electrical contracting and maintenance

✓Plumbing and gasfitting
✓Refrigeration and air conditioning
✓Chemical and hygiene systems
✓Professional installations (Victoria Region only)

Note: No domestic work yet — that's a future chapter.

Response Times

Service and installation timelines depend on equipment availability, site requirements, and current workload.

1
Standard Service Calls
Scheduled within 1-3 business days depending on location and urgency
2
Equipment Installations
Typically 1-2 weeks from order confirmation (Victoria Region only)
3
Emergency Breakdowns
24/7 on-call roster with priority for RunSure customers

For service bookings and enquiries, contact us at hello@kaos.co.nz

Our Standard

We don't compromise on delivery. Full stop.

• Clear, respectful communication at every stage
• Consistent checklists, training, and job standards
• Quality parts and correct testing (OEM preferred)
• Clean work and care on site
• Practical reporting you can actually use

This is how we solve the biggest complaint customers have about the industry: service starts strong… then slips. Our systems are built to keep standards consistent no matter which technician attends.