About Us
About KAOS Services Group
KAOS Services Group assists commercial kitchens and commercially operated sites stay running, compliant, and in control.
We provide specialist trade support across commercial kitchen equipment, electrical, refrigeration, gas, plumbing, hygiene systems, installations, equipment supply, reactive repairs, and structured maintenance programs.
Our focus is simple: reduce downtime, protect critical equipment, and give businesses practical support they can rely on.
Built for Uptime
When equipment fails, it rarely fails quietly.
It stops service.
It pressures staff.
It costs money.
It frustrates customers.
And in many cases, it could have been avoided.
That is why KAOS exists.
We work with businesses that depend on their venues and equipment every day — hospitality, hotels, clubs, schools, aged care facilities, food production sites, government facilities, and commercial operators across Victoria.
Our job is not just to attend when something fails. Our job is to help clients understand their site, equipment, manage risk, and make better decisions before small issues become expensive problems.
Our Story
KAOS began in 2001 as Kitchen Appliance Organised Service, created to fill a clear gap in the commercial kitchen service market.
The reputation was built on honesty, reliability, and the ability to work across a wider range of equipment than most single-trade service providers.
The message was simple:
When no one else can fix it, call KAOS.
In 2018, Chris took over KAOS with a commitment to protect that reputation and build on its legacy.
Since then, the business has evolved into KAOS Services Group — a broader, more capable service company built around trade quality, stronger more advanced systems, clearer reporting, and long-term client support.
What We Do
KAOS Services Group supports commercial and industrial clients with:
• Commercial kitchen equipment servicing and repairs
• Reactive breakdown support
• Structured maintenance programs through RunSure™
• Electrical contracting and maintenance
• Refrigeration and air conditioning support
• Gas appliance servicing
• Plumbing coordination and support
• Chemical and hygiene systems
• Equipment supply and correctly specified solutions
• Professional installations across Victoria
• Asset reporting and condition-based recommendations
We bring the right people, the right trade support, and the right systems together so clients are not left chasing multiple contractors just to keep their site operating.
RunSure™
RunSure is our flagship structured maintenance program designed to move commercial venues away from reactive breakdowns and towards planned, practical equipment care.
Instead of waiting for something to fail, RunSure helps identify risks early through scheduled servicing, asset tracking, condition reporting, QR-coded equipment records, predictive modelling, operator guidance, and clear recommendations.
It gives business owners and site managers better visibility over their site, equipment, fewer surprises, and a smarter way to protect uptime.
RunSure is built around a single principle:
Predict. Prevent. Perform.
Our Standard
KAOS is built on straight communication, proper workmanship, and consistent delivery.
That means:
• Clear communication.
• Respect for the site.
• Correct testing.
• Quality parts.
• Clean work.
• Useful reporting.
• Practical recommendations.
• No smoke and mirrors.
We strongly prefer genuine OEM parts wherever possible because the right part matters. Where supply, timing, or commercial reality requires another option, we communicate that clearly.
Our systems are designed to solve one of the biggest frustrations in the service industry: inconsistency.
Too often, service starts well and then slips. One technician does it one way, the next does it another way, and the client is left wondering what they are actually paying for.
KAOS is building a different standard.
Through checklists, reporting, training, structured service programs, and clear expectations, we aim to deliver the same level of care every time — regardless of which technician attends.
Why Clients Work With Us
Clients work with KAOS because they want more than a contractor who simply turns up after the damage is done.
They want venues and equipment looked after properly.
They want honest advice.
They want clear reporting.
They want fewer emergency breakdowns.
They want trade support that understands the pressure of a working commercial kitchen.
They want someone who will tell them the truth, not just what is easiest to hear.
That is where KAOS fits.
We are practical, trade-led, and focused on outcomes that matter: uptime, safety, reliability, compliance, and long-term equipment performance.
The Future of KAOS
KAOS Services Group is not just here to fix equipment.
We are building a smarter service model for commercial kitchens and critical equipment environments.
Our long-term goal is to lead the shift from reactive repairs to predictive maintenance — helping businesses eliminate emergency breakdowns, extend asset life, and operate with more confidence.
Because when the site runs, the business runs.
And keeping it running is what we do.
Partners We Work With
Trusted by leading suppliers and manufacturers
Frequently Asked Questions
Find quick answers about our service, maintenance, and equipment solutions.
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